Tapping into the Conversation: Social Listening for Fraud Prevention in Insurance
The insurance industry has traditionally relied on structured data—policyholder details, claim history, and actuarial models—to assess risk. However, the rise of Insurtech and AI-driven analytics is pushing insurers to look beyond these conventional sources. Enter social listening – a powerful tool that’s transforming how insurers understand and mitigate risk, detect fraud, and ultimately, better serve …
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